Job Description
Join our award-winning customer service team in the heart of downtown Chicago! Chicago Communications Group is seeking passionate Full-Time Call Center Agents to deliver exceptional support to our diverse client base. We offer competitive compensation, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition. As a key member of our team, you'll drive customer satisfaction while advancing your career in a dynamic, supportive environment.
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and company holidays
- Professional development and career advancement
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics (call quality, resolution rates)
- Participate in ongoing training and process improvements
- Contribute to a positive, collaborative team environment
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Proficient with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening