Job Description
Join Coastal Solutions Group as a Full-Time Call Center Agent and become the voice of excellence for our valued customers! We're seeking motivated individuals with exceptional communication skills to deliver outstanding support in our state-of-the-art Virginia Beach facility. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic, team-oriented environment. If you thrive in fast-paced settings and want to make a real difference, apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities with attention to detail
- Flexibility to work evenings/weekends as needed
- Positive attitude with resilience under pressure