Job Description
Join our elite customer service team at Pacific Connect Solutions, where top talent meets exceptional compensation! We're seeking motivated Call Center Agents to deliver world-class support from our state-of-the-art Chula Vista facility. Enjoy premium pay, comprehensive benefits, and career advancement opportunities in a dynamic environment.
Why Choose Us?
• Industry-leading compensation package
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off & holidays
• Professional development programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex technical and billing issues with empathy and efficiency
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with technical support and billing departments
- Participate in ongoing training and skill development
- Identify upsell opportunities for premium services
Qualifications
- 2+ years customer service experience in high-volume environments
- Proven ability to resolve escalations and difficult situations
- Strong typing skills (45+ WPM) and CRM proficiency
- Excellent communication skills in English and Spanish (bilingual preferred)
- Ability to work flexible shifts including evenings/weekends
- Passion for customer advocacy and problem-solving
- High school diploma or equivalent (college degree a plus)