Job Description
Join our dynamic team at Coastal Innovations Group as an Entry Level Customer Service Representative! We're seeking motivated individuals with no prior experience to launch their careers in a supportive environment. Enjoy competitive pay, comprehensive training, and growth opportunities in Virginia Beach's thriving business district. If you're passionate about helping others and eager to learn, we want you on our team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns using established protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary (full training provided)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Proficiency with basic computer applications
- Positive attitude and willingness to learn
- Reliable internet connection for remote work components
- Must be authorized to work in the United States