Job Description
Launch your career with Nexus Solutions Inc. as an Entry Level Customer Support Specialist! We're seeking motivated individuals with no prior experience to join our dynamic team in Oakland, Ohio. This full-time role offers comprehensive training and growth opportunities in a fast-paced tech environment. If you're passionate about helping others and eager to learn, apply today and start your professional journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions in CRM systems with accuracy
- Collaborate with senior team members to resolve escalated issues
- Participate in ongoing training programs to develop product knowledge
- Contribute to team performance metrics and service quality goals
- Assist with basic administrative tasks as needed
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – we provide full training
- Strong communication and interpersonal skills
- Ability to learn new technologies quickly
- Basic computer proficiency (email, browsers, MS Office)
- Positive attitude and willingness to grow
- Reliable transportation to our Oakland office