Job Description
Join our dynamic team at Coastal Solutions Group as an Entry Level Customer Service Specialist! We're seeking motivated individuals passionate about delivering exceptional experiences. Enjoy competitive pay, comprehensive training, and career growth opportunities in Virginia Beach's thriving business district. Apply today to launch your professional journey with a company that invests in its people.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately in CRM systems
- Collaborate with support teams to resolve complex customer issues
- Maintain detailed records of all customer interactions
- Contribute to process improvement initiatives
- Support marketing campaigns through customer outreach
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required (college degree preferred)
- 0-2 years customer service or related experience
- Excellent communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Strong attention to detail and organizational skills
- Valid driver's license and reliable transportation