Job Description
Launch Your Career with No Experience Required!
Oakland Community Alliance is seeking motivated individuals to join our dynamic customer service team. This entry-level position offers comprehensive training and growth opportunities in a supportive environment. Perfect for recent graduates or career changers looking to build professional skills.
What We Offer:
- Full-time position with competitive benefits
- Paid on-the-job training program
- Career advancement pathways
- Inclusive team culture
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in CRM system
- Collaborate with team to improve service processes
- Participate in ongoing skill development sessions
- Support community outreach initiatives
- Maintain accurate customer records
Qualifications
- No prior experience necessary
- High school diploma or equivalent
- Strong communication skills
- Basic computer proficiency
- Positive attitude and willingness to learn
- Ability to work in team settings
- Reliable internet access for remote work options
- Passion for helping others