Job Description
Jumpstart your career with Illinois Tech Solutions! We're seeking passionate individuals for our Entry-Level Customer Service Representative role in Chicago. No prior experience required – we provide comprehensive training to set you up for success.
Join our dynamic team where you'll become the voice of our brand, delivering exceptional experiences to clients across Illinois. We offer competitive pay, growth opportunities, and a supportive environment designed to help you thrive professionally.
What You'll Gain:
- Full-time position with benefits (health/dental/vision)
- 401(k) with company match
- Paid professional development
- Collaborative team culture
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using our knowledge base
- Document interactions in CRM systems
- Collaborate with senior team members on complex cases
- Identify upsell opportunities during client interactions
- Maintain detailed case documentation
- Participate in bi-weekly training sessions
Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication
- Basic computer proficiency (MS Office)
- Strong problem-solving mindset
- Ability to work flexible hours (including weekends)
- Customer service mindset with empathy
- No experience required – training provided
- Must pass background check