Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Charlotte! We provide comprehensive paid training to equip you with industry-leading skills in client engagement, CRM systems, and conflict resolution. This role offers flexible scheduling and growth opportunities within our expanding tech support division. Perfect for students or career changers seeking hands-on experience in a supportive environment.
What We Offer:
- Free paid certification training
- Flexible daytime/evening shifts
- Performance-based bonuses
- Health benefits for part-timers
- Clear career advancement path
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Utilize Salesforce CRM for ticket management
- Resolve technical inquiries with empathy and efficiency
- Document interactions accurately in company systems
- Collaborate with technical teams on complex issues
- Participate in weekly skill-building workshops
- Identify upsell opportunities during client interactions
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer proficiency with MS Office
- Strong verbal communication skills
- Ability to multitask in fast-paced settings
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Charlotte hub
- Availability for 20-25 hours/week (evenings/weekends)
- No prior tech experience required - training provided!