Job Description
Join our award-winning team at TechHub Solutions as a Part-Time Customer Service Associate! We provide comprehensive paid training to equip you with the skills needed to excel in this role. Perfect for students, career changers, or anyone seeking flexible hours in Boston's vibrant tech hub. Enjoy a supportive environment with growth opportunities and competitive compensation.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve technical issues using our proprietary CRM system
- Document interactions and maintain accurate case records
- Collaborate with technical teams for complex escalations
- Meet performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and problem-solving abilities
- Basic computer proficiency with willingness to learn new systems
- Ability to work flexible shifts including evenings/weekends
- Customer service experience preferred but not required
- Must pass background check and drug screening