Job Description
Are you looking for a rewarding career in customer service with flexible hours? Apex Support Solutions is seeking a motivated Entry Level Customer Service Representative to join our growing team in Atlanta, Georgia. We pride ourselves on providing exceptional support to our clients and offer a modern, collaborative work environment.
As a representative, you will be the first point of contact for our valued customers, ensuring their needs are met with professionalism and efficiency. We offer comprehensive training and a clear path for career advancement.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Manage customer accounts and accurately update information in our CRM systems.
- Resolve complex customer issues and escalate them to management when necessary.
- Collaborate with cross-functional teams to improve service processes.
- Assist in training new hires and sharing best practices with the team.
- Document all customer interactions and transactions accurately.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer proficiency and typing skills (40+ WPM).
- Strong verbal and written communication skills.
- Ability to work a flexible schedule, including evenings and weekends (part-time role).
- Passion for helping others and a positive attitude.
- Reliable internet connection and a quiet workspace if working remotely.