Job Description
Join our dynamic team at Indianapolis Tech Solutions as an Entry Level Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support experiences while launching their careers in a fast-paced tech environment. Perfect for students and career-changers seeking flexible hours with growth opportunities. Enjoy competitive pay, comprehensive training, and a supportive workplace culture that values your development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately in CRM systems
- Document interactions and maintain detailed case records for quality assurance
- Collaborate with technical teams to resolve complex customer issues
- Identify upsell opportunities based on customer needs and product knowledge
- Contribute to process improvements through regular team feedback sessions
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Basic computer proficiency with ability to navigate multiple software systems
- Strong verbal and written communication skills in English
- Customer-focused mindset with patience and problem-solving aptitude
- Ability to work independently and as part of a collaborative team
- Flexible availability including evenings and weekends (20-25 hours/week)
- No prior experience required – comprehensive training provided