Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Associate! We're seeking motivated individuals with no prior experience to provide exceptional support to our growing client base. Enjoy comprehensive training, career advancement opportunities, and a supportive work environment in beautiful Virginia Beach. This role is perfect for recent graduates or career-changers looking to launch their professional journey in a thriving coastal community.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and service issues using our CRM system
- Document interactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing product knowledge training sessions
- Meet performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- No prior experience required - we provide comprehensive training!
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate computer systems and learn new software
- Positive attitude and customer-focused mindset
- Reliability and punctuality
- Basic typing skills (minimum 30 WPM)
- Must pass background check and drug screening