Job Description
Join our dynamic team at Pacific Coast Solutions! We're urgently seeking enthusiastic entry-level professionals to kickstart their careers in customer service. This is your opportunity to develop essential skills while supporting Fortune 500 clients in a fast-paced, supportive environment. No experience required – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound calls and emails with professionalism
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions in CRM systems with precision
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics and quality standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, internet navigation)
- Ability to work flexible hours including weekends
- Problem-solving mindset with attention to detail
- Valid California driver's license preferred