Job Description
Join our dynamic team at Apex Solutions Group as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in Oklahoma City to deliver exceptional client experiences. This is your chance to launch your career in a supportive environment with rapid growth opportunities. Enjoy competitive pay, comprehensive training, and a collaborative workplace culture that values your contributions. Immediate start dates available!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders using our CRM system
- Document interactions accurately in customer databases
- Collaborate with cross-functional teams to address complex client needs
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or related experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Basic understanding of CRM systems (training provided)
- Must be authorized to work in the US