Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Cleveland Solutions Group! We're seeking motivated individuals to deliver exceptional support while enjoying weekly paychecks. This role offers rapid career growth in a collaborative environment with comprehensive training. Perfect for recent graduates or career changers looking to build professional experience in Cleveland's thriving business district.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve billing discrepancies using CRM systems
- Document customer interactions accurately in Salesforce and internal databases
- Collaborate with senior team members to escalate complex issues
- Meet weekly performance targets for call volume and resolution times
- Participate in ongoing training to enhance product knowledge
- Contribute to team goals for customer satisfaction metrics
Qualifications
- High school diploma or equivalent; college graduates encouraged to apply
- Basic proficiency with Microsoft Office Suite (Outlook, Excel, Word)
- Strong communication skills with clear verbal and written abilities
- Ability to work in a fast-paced environment with changing priorities
- Reliable transportation and consistent punctuality required
- Positive attitude with commitment to exceptional customer experiences
- No prior experience necessary - comprehensive training provided
- Must pass background check and drug screening