Job Description
Join our dynamic team at Nexus Solutions Group as an Entry Level Customer Service Specialist and enjoy the security of weekly pay! We're seeking motivated individuals to deliver exceptional customer experiences while launching their careers in Charlotte's thriving business hub. With competitive compensation, comprehensive training, and growth opportunities, this role is perfect for recent graduates or career changers ready to build a professional future.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using our knowledge base and escalation protocols
- Process orders, returns, and account updates accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex customer needs
- Maintain detailed customer interaction records for quality assurance
- Meet performance metrics for resolution rates and customer satisfaction
- Participate in ongoing product and soft skills training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills with clear articulation
- Basic computer proficiency with ability to navigate multiple systems
- Proven problem-solving abilities and attention to detail
- Positive attitude with ability to thrive in fast-paced environments
- Customer service experience or relevant internships considered
- Must pass background check and drug screening
- Availability to work rotating weekends and holidays