Job Description
Join PayCycle Solutions and launch your career with weekly paychecks! We're seeking motivated Entry-Level Customer Service Associates to support our growing client base in the fintech sector. This role offers rapid growth opportunities, comprehensive training, and the financial flexibility of weekly paychecks. Perfect for recent graduates or career changers looking to build professional experience in a dynamic environment.
Responsibilities
- Handle inbound/outbound customer calls and digital communications with professionalism
- Resolve billing inquiries and technical issues using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to escalate complex client concerns
- Meet weekly performance metrics for resolution time and customer satisfaction
- Participate in continuous training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or support experience
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office and web-based tools
- Ability to work in a fast-paced, metric-driven environment
- Must be authorized to work in the United States
- Availability for flexible shifts including weekends