Job Description
Join Nashville's fastest-growing tech startup as an Entry-Level Customer Service Specialist! We're urgently hiring passionate individuals to join our dynamic team and deliver exceptional experiences to our expanding client base. This is your chance to launch your career in a supportive environment with rapid growth opportunities.
Our ideal candidate is a people person with strong communication skills and a drive to succeed. You'll receive comprehensive training and mentorship to excel in this role. If you're ready to build your future with a company that invests in its team, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and escalate complex cases to senior specialists
- Document all interactions in CRM systems with detailed accuracy
- Collaborate with sales and product teams to improve customer experience
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or support experience
- Exceptional written and verbal communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and patience
- Ability to work flexible hours including weekends
- Valid Tennessee driver's license (for occasional client visits)
- Positive attitude and willingness to learn