Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Innovate Solutions Inc. in Fresno! We're urgently hiring motivated individuals to deliver exceptional client experiences while launching your career in a supportive environment. Enjoy competitive pay, comprehensive training, and growth opportunities in a fast-paced tech solutions company. Immediate start available!
Responsibilities
- Handle inbound/outbound calls and customer inquiries with professionalism
- Resolve technical issues and provide product support
- Update CRM systems with accurate customer interaction data
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for call volume and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience (internships welcome)
- Strong communication and problem-solving abilities
- Basic proficiency with CRM software (training provided)
- Ability to work flexible shifts including weekends
- Valid work authorization for US employment