Job Description
Join our dynamic team in Jacksonville, FL! We're urgently seeking enthusiastic Entry-Level Customer Service Specialists to deliver exceptional client experiences. No prior experience required—just a passion for helping others and a drive to succeed. Enjoy competitive pay, comprehensive training, and opportunities for rapid career growth in a supportive environment.
Why Join Us?
- Industry-leading benefits package
- On-the-job mentorship program
- Clear advancement pathways
- Modern, collaborative workspace
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics for resolution time and customer satisfaction
- Continuously update product knowledge through training modules
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and basic tech tools
- Ability to thrive in a fast-paced, target-driven environment
- Strong problem-solving and multitasking abilities
- Positive attitude and commitment to customer excellence
- Reliable transportation to our Jacksonville office
- Must pass background check and drug screening