Job Description
Join our dynamic team at Louisville Customer Solutions Inc. as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional support to our growing client base. This is your opportunity to launch a rewarding career in customer service with comprehensive training and growth opportunities. Enjoy competitive pay, benefits, and a collaborative work environment in the heart of Louisville.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet daily performance metrics including call volume and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and typing (40+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and eagerness to learn
- Pass background check and drug screening