Job Description
Launch your customer service career with Coastal Customer Solutions! We're seeking motivated individuals with no experience for our Call Center Agent positions in Virginia Beach. Join our award-winning team and enjoy comprehensive training, competitive pay, and growth opportunities.
What We Offer:
- Free paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement program
Work in a supportive environment where your success is our priority. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve customer inquiries and concerns efficiently
- Document interactions in CRM systems accurately
- Meet performance metrics (call handling time, CSAT)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Strong verbal communication skills
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable attendance and punctuality
- Must pass background check and drug screen