Job Description
Join our dynamic team at KC Solutions Group as an Entry Level Customer Service Representative! We're urgently hiring passionate individuals to deliver exceptional support to our valued clients. This is your opportunity to launch a rewarding career in a thriving Kansas City company with growth potential and comprehensive training. Enjoy competitive pay, benefits, and a collaborative work environment in the heart of downtown.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in our CRM system
- Collaborate with team members to improve service processes
- Identify opportunities to upsell products and services
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience (internships welcome)
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Authorized to work in the United States