Job Description
Join our dynamic team at Florida Solutions Group and kickstart your career with weekly pay! We're seeking motivated Entry-Level Customer Service Specialists to deliver exceptional support to our growing client base. This full-time position offers comprehensive training, a supportive work environment, and the opportunity to develop valuable professional skills. With competitive compensation and consistent weekly paychecks, you'll enjoy financial stability while building your career in Jacksonville's thriving business landscape.
Why Choose Us?
• Weekly direct deposit payments
• Paid training and career development
• Health benefits and retirement plan
• Modern downtown office with free parking
• Collaborative team culture with advancement opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately and efficiently
- Document all customer interactions in our CRM system
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to downtown Jacksonville office
- Must pass background check and drug screening