Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and kickstart your career in Detroit! No previous experience required – we provide comprehensive training to help you thrive. This full-time role offers competitive pay, growth opportunities, and a supportive environment where your contributions are valued. Perfect for recent graduates, career changers, or anyone seeking a fresh start in customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve routine issues using our knowledge base and escalation protocols
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training to enhance product knowledge and service skills
- Meet performance metrics for response time and customer satisfaction
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills and positive attitude
- Basic computer proficiency with willingness to learn new software
- Ability to work in a fast-paced team environment
- Reliable attendance and punctuality
- Passion for helping others and problem-solving
- No prior experience required – we train from day one!