Job Description
Join our dynamic team and kickstart your career with no prior experience required! Baltimore Community Services is hiring motivated individuals for immediate full-time entry-level positions in our customer support department. We provide comprehensive on-the-job training and a supportive environment where you'll develop valuable skills while assisting our diverse client base. This is your chance to grow professionally with competitive pay, benefits, and advancement opportunities right here in Baltimore.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve service issues efficiently
- Maintain accurate customer records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and compliance standards
- Continuously improve product knowledge through training modules
- Support marketing initiatives as needed
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends
- Valid government-issued ID for employment verification
- Must pass background check