Job Description
Join our dynamic team as an Entry-Level Customer Service Associate in Washington DC! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. This immediate-hire position offers comprehensive training and a clear career path within our growing organization. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in the heart of the nation's capital.
Why Join Us?
- Immediate start date - no waiting!
- Full paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process orders and resolve billing discrepancies
- Update customer records in CRM systems
- Collaborate with team members to resolve complex issues
- Maintain detailed documentation of customer interactions
- Meet daily performance metrics for quality and efficiency
- Participate in ongoing training and development sessions
Qualifications
- No prior experience required - we train everyone!
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to type 25+ WPM
- Proficient with basic computer applications
- Positive attitude and willingness to learn
- Must pass background check and drug screen
- Authorization to work in the United States