Job Description
Urgent Hiring Opportunity in Indianapolis! Nexus Solutions Group is seeking passionate entry-level professionals to join our dynamic customer service team. No prior experience required – we provide comprehensive training to launch your career in a supportive, fast-paced environment. Enjoy competitive pay, benefits, and growth opportunities in one of Indianapolis' most innovative companies.
Why Join Us?
- Industry-leading onboarding program with mentorship
- Modern downtown Indianapolis office with flexible scheduling
- Comprehensive health benefits (Day 1 eligibility)
- Tuition reimbursement for career advancement
- Collaborative culture focused on work-life balance
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet performance metrics for call quality and resolution times
- Participate in ongoing training programs
- Identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience (internships accepted)
- Strong communication and problem-solving skills
- Ability to thrive in a team-oriented environment
- Proficiency with Microsoft Office and basic tech tools
- Positive attitude with a willingness to learn
- Reliable transportation to downtown Indianapolis location
- Must pass background check and drug screen