Job Description
Join our dynamic team at Global Solutions Group as an Entry-Level Customer Service Representative! We're urgently hiring motivated individuals in Jacksonville to deliver exceptional client experiences in a fast-paced financial services environment. This role offers comprehensive training, career growth opportunities, and a supportive team culture. Perfect for recent graduates or career changers looking to start their professional journey. Apply today and become part of our award-winning organization!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and account issues using CRM systems
- Document interactions accurately in Salesforce database
- Collaborate with support teams to resolve complex escalations
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing product training sessions
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite
- Ability to work in a fast-paced environment
- Basic knowledge of CRM systems (training provided)
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work components