Job Description
Join Coastal Solutions Group as a Customer Support Trainee and embark on a rewarding career path in one of Virginia's most vibrant coastal cities! We're seeking passionate individuals with exceptional communication skills to deliver world-class support to our diverse client base. This comprehensive training program combines hands-on mentorship with cutting-edge tools to transform your potential into professional expertise. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in Virginia Beach's thriving business district.
Responsibilities
- Master product knowledge through intensive training modules to resolve customer inquiries
- Deliver empathetic, efficient support via phone, email, and chat channels
- Document interactions and contribute to knowledge base improvements
- Collaborate with senior team members to resolve complex escalations
- Identify trends in customer feedback to enhance service quality
- Participate in regular coaching sessions and skill development workshops
- Uphold company standards for response time and customer satisfaction metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months of customer service or relevant experience
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Positive attitude with resilience in fast-paced environments
- Valid driver's license for occasional off-site meetings