Job Description
Join our dynamic team at TechConnect Solutions as a Customer Support Trainee! We provide all necessary equipment including laptops, headsets, and software – just bring your passion for helping others. This paid training program offers hands-on experience in technical support, customer service excellence, and troubleshooting. No prior experience required – we invest in your growth through structured mentorship and certification opportunities. Enjoy competitive benefits, flexible scheduling options, and a clear career path to advancement.
Why Apply? 🌟
- All equipment provided (laptop, headset, software)
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
Responsibilities
- Deliver exceptional customer support via phone, email, and chat using provided equipment
- Troubleshoot technical issues with company hardware/software systemsComplete all training modules to achieve proficiency in support protocols
- Document customer interactions and maintain accurate case records
- Collaborate with senior team members to resolve complex inquiries
- Meet performance metrics for response time and customer satisfaction
- Participate in weekly skill development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong verbal/written communication abilities
- Problem-solving mindset and attention to detail
- Ability to work in a fast-paced environment
- Customer service oriented with patience and empathy
- Reliable transportation to our Stockton facility
- Must pass background check and drug screening