Job Description
Join our award-winning customer support team as a Trainee and launch your career in tech! NexGen Solutions Inc. is seeking passionate individuals to provide exceptional customer experiences while learning industry-leading support systems. This comprehensive training program combines hands-on mentorship with cutting-edge tools to prepare you for a long-term career in customer success.
Located in the heart of Chicago's downtown business district, we offer a collaborative environment with growth opportunities into senior roles. Our team culture values innovation, empathy, and continuous learning. Benefits include health insurance, 401K matching, and professional development stipends.
Responsibilities
- Deliver prompt, courteous customer support via phone, email, and chat channels
- Master company products and services through structured training modules
- Document interactions accurately in CRM systems (Salesforce)
- Collaborate with senior agents to resolve complex customer issues
- Identify and escalate product improvement opportunities
- Meet key performance metrics including response time and satisfaction scores
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Strong problem-solving and active listening skills
- Proficiency with Microsoft Office and willingness to learn new software
- Ability to work flexible shifts including evenings/weekends
- Excellent written and verbal communication skills
- Valid work authorization in the United States
- Basic understanding of SaaS platforms (a plus)