Job Description
Join Pittsburgh's premier customer service team as a Call Center Agent! We're seeking dynamic individuals to deliver exceptional support while enjoying competitive pay and comprehensive benefits. Our state-of-the-art facility offers flexible scheduling, paid training, and career advancement opportunities. Be part of a culture that values growth, teamwork, and work-life balance. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle incoming/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team to improve service processes
- Adhere to compliance and security protocols
- Identify upsell opportunities based on customer needs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Reliable internet connection for remote work options
- Positive attitude and resilience under pressure