Job Description
Join Nashville's fastest-growing tech support team as a Customer Support Trainee! No prior experience needed – we provide comprehensive training to launch your career in customer service excellence. At NashTech Solutions, you'll learn industry-leading support techniques while helping clients solve complex issues in a dynamic, collaborative environment. Our 90-day accelerated training program includes mentorship from senior specialists and hands-on experience with cutting-edge CRM tools. Enjoy competitive benefits, flexible scheduling options, and clear career advancement paths to senior support roles, team leadership, or specialized tech positions.
Responsibilities
- Master company products/services through structured training modules
- Resolve customer inquiries via phone, email, and chat support channels
- Document interactions accurately in CRM systems with precision
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including resolution time and satisfaction scores
- Participate in ongoing skills development workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with analytical mindset
- Proficient in Microsoft Office and quick tech adoption
- Ability to multitask in fast-paced environments
- Empathy and patience when handling customer concerns
- Reliable transportation for occasional team meetings
- No experience required – training provided