Job Description
Join our award-winning customer experience team in Colorado Springs! We're seeking passionate Direct Hire Call Center Agents to deliver exceptional service while building rewarding careers. Enjoy competitive compensation, comprehensive benefits, and a supportive environment where your growth is prioritized. No nights or weekends – just stable weekday hours with opportunities for advancement.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Meet/exceed performance metrics (quality, speed, sales)
- Document interactions accurately in compliance protocols
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Proficient with Windows and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and resilience under pressure