Job Description
Join our dynamic team in sunny Tampa as a Weekly Pay Customer Support Trainee and kickstart your career in customer service excellence! We offer rapid advancement opportunities, comprehensive paid training, and the unique benefit of weekly pay to ensure your financial flexibility. Our modern downtown office provides a collaborative environment where you'll develop critical communication and problem-solving skills while supporting industry-leading clients.
At Apex Solutions Group, we invest in our people through continuous learning programs and clear career paths. Enjoy competitive benefits including health insurance, paid time off, and quarterly performance bonuses. If you're passionate about helping others and want to grow professionally in one of Florida's most vibrant cities, this is your opportunity to thrive!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Master company products/services through structured on-the-job training
- Document interactions accurately in CRM systems and ticketing platforms
- Collaborate with senior agents to resolve complex customer inquiries
- Meet weekly performance metrics for resolution times and satisfaction scores
- Identify process improvement opportunities and provide feedback
- Participate in daily team huddles and skill-building workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or support experience
- Strong written and verbal communication skills
- Proficient with Microsoft Office and web-based tools
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to continuous learning
- Must be authorized to work in the United States
- Pass background check and drug screening