Job Description
Join our award-winning customer experience team in Fort Worth, TX! We're seeking motivated professionals to deliver exceptional service while earning industry-leading compensation. Enjoy comprehensive benefits, career advancement opportunities, and a vibrant work culture in the heart of the DFW metroplex. No experience required – full training provided!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve complex issues using advanced CRM systems
- Meet/exceed performance metrics including CSAT and first-call resolution
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with technical teams to resolve escalated concerns
- Participate in quarterly incentive programs with potential $1,000+ payouts
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 2 years customer service experience
- Exceptional verbal/written communication skills
- Proficient with Windows OS and CRM platforms
- Ability to type 40+ WPM with 98% accuracy
- Spanish fluency required (bilingual premium: $3/hr additional)
- Flexible availability including nights/weekends