Job Description
Join our award-winning customer experience team in Baton Rouge! We're seeking passionate Full-Time Call Center Agents to deliver exceptional service to our growing client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters.
As a key member of our support team, you'll handle inbound/outbound calls, resolve inquiries efficiently, and contribute to our 98% customer satisfaction goal. We provide extensive training, career advancement opportunities, and a supportive team culture that values your professional growth.
Responsibilities
- Handle 50-80 daily calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce and ticketing systems
- Meet/exceed KPIs including CSAT scores and resolution times
- Collaborate with tech teams to escalate complex issues
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong communication skills with clear articulation
- Proficiency in CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Reliable transportation to downtown Baton Rouge office