Job Description
Join our award-winning customer support team as a Trainee! We provide all necessary equipment including laptops, headsets, and software licenses to ensure your success. This hands-on training program combines classroom learning with real-world experience, preparing you for a long-term career in tech support.
Our state-of-the-art Jersey City facility offers collaborative workspaces, mentorship from senior engineers, and access to cutting-edge tools. Enjoy competitive benefits, growth opportunities, and a supportive culture that values innovation and employee development.
Responsibilities
- Master company products and support protocols through structured training
- Provide Tier 1 technical assistance via phone, chat, and email
- Document customer interactions in CRM systems with precision
- Collaborate with senior agents to resolve complex issues
- Participate in weekly skill-building workshops
- Contribute to knowledge base articles and troubleshooting guides
- Adhere to SLA metrics and quality standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Excellent written and verbal communication abilities
- Strong problem-solving aptitude and attention to detail
- Ability to work flexible hours including weekends
- Passion for technology and helping others
- Willingness to learn new systems quickly
- No prior experience required (training provided)