Job Description
Join our award-winning customer experience team at Innovate Solutions Group in Raleigh, NC! We're seeking passionate individuals to represent Fortune 500 clients and deliver exceptional service in a modern, collaborative environment. Enjoy comprehensive benefits, career advancement opportunities, and a supportive culture that values your growth.
Our state-of-the-art downtown facility offers flexible scheduling, performance bonuses, and ongoing training programs. We pride ourselves on fostering a positive work environment where your contributions make a real difference.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (handle time, satisfaction)
- Collaborate with team leads on process improvements
- Participate in ongoing skill development sessions
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Typing speed of 35+ WPM
- Flexibility with rotating schedules
- Positive attitude under pressure
- Relevant certifications a plus