Job Description
Join our award-winning customer support team in New Orleans as a Customer Support Trainee! Delta Support Solutions is seeking motivated individuals to build foundational skills in client communication, technical troubleshooting, and service excellence. This comprehensive training program combines hands-on mentorship with structured learning to launch your career in customer service. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture in the heart of the Big Easy.
Our 12-week paid training program covers CRM systems, product knowledge, conflict resolution, and performance metrics. Upon successful completion, you'll transition to a permanent full-time role with advancement opportunities into senior support positions or specialized tracks like technical support or client success management.
Responsibilities
- Master company products/services through interactive training modules
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Document interactions in CRM systems with 100% accuracy
- Collaborate with senior agents to resolve complex escalations
- Meet key performance metrics (response time, resolution rate)
- Participate in weekly skill-building workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or retail experience
- Proficiency in Microsoft Office Suite
- Strong typing skills (40+ WPM)
- Exceptional verbal/written communication abilities
- Ability to work flexible hours including weekends
- Passion for problem-solving and helping others
- Basic technical troubleshooting knowledge