Job Description
Launch your career in customer service with Baltimore Tech Solutions! We're seeking ambitious individuals for our high-paying Customer Support Trainee program. Enjoy competitive compensation, comprehensive training, and clear advancement pathways in our dynamic Baltimore headquarters. Join a team that values your growth and rewards excellence.
Responsibilities
- Deliver exceptional support via phone, email, and chat channels
- Resolve technical and billing inquiries with speed and precision
- Document all interactions using our CRM system
- Collaborate with senior team members to refine support protocols
- Participate in bi-weekly skills development workshops
- Maintain 95%+ customer satisfaction metrics
- Identify and escalate complex issues to appropriate teams
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Proficiency in Windows OS and basic troubleshooting
- Ability to type 40+ WPM with high accuracy
- Customer service experience or relevant internship
- Strong problem-solving and analytical abilities
- Passion for technology and continuous learning
- Availability to work flexible shifts including weekends