Job Description
Join our dynamic team at Coastal Connect Solutions as a Part-Time Call Center Agent in sunny Corpus Christi! We're seeking friendly, customer-focused individuals to deliver exceptional support experiences. Enjoy flexible scheduling, competitive pay, and a supportive work environment while making a difference in our community. No prior experience required – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, satisfaction)
- Collaborate with team members to improve service quality
- Adhere to company protocols and regulatory requirements
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Customer service mindset with problem-solving aptitude
- Reliable high-speed internet for remote options
- Bilingual (English/Spanish) preferred
- Pass background check/drug screening