Job Description
Are you a compassionate listener looking to make a real difference in people's lives? Crescent City Connect is seeking dedicated Part-Time Call Center Agents to join our dynamic team in the heart of New Orleans. In this role, you will serve as the friendly voice of our brand, assisting customers with inquiries, resolving issues, and ensuring a positive experience that keeps them coming back.
We offer a flexible schedule, comprehensive training, and a supportive work environment. If you are a problem-solver with a positive attitude, we want to hear from you.
Responsibilities
- Respond to inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer complaints, questions, and technical issues efficiently.
- Accurately document all customer interactions and account updates in the CRM system.
- Stay updated on product knowledge and service protocols to provide accurate information.
- Collaborate with team leads to meet daily and weekly performance metrics.
- Maintain a high level of customer satisfaction (CSAT) scores.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous experience in a customer service or call center role is a plus.
- Excellent verbal communication and active listening skills.
- Proficient in computer navigation and typing speed of 40+ WPM.
- Ability to work flexible shifts, including evenings, weekends, and holidays.