Job Description
Join our award-winning customer experience team as a Direct Hire Call Center Agent in sunny San Diego! We're seeking passionate communicators to deliver exceptional service while enjoying competitive pay and comprehensive benefits. As a key member of our dynamic team, you'll handle inbound/outbound calls, resolve inquiries, and contribute to our industry-leading satisfaction metrics. Why join us? Flexible scheduling, career advancement opportunities, and a supportive environment that values your growth. Apply today and start your rewarding career in San Diego's thriving tech hub!
Responsibilities
- Handle 50-80 inbound/outbound calls daily with 95%+ quality assurance standards
- Resolve customer inquiries regarding billing, technical support, and service features
- Document interactions accurately in CRM systems while meeting KPI targets
- Collaborate with technical teams to troubleshoot complex issues
- Participate in weekly training sessions to enhance product knowledge
- Maintain 98% call adherence and schedule compliance
- Identify upsell opportunities and cross-reference customer needs
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years call center or customer service experience
- Proficient in CRM software (Salesforce/Zendesk)
- Minimum 40 WPM typing speed with 98% accuracy
- Exceptional verbal communication and active listening skills
- Ability to multitask in high-volume environments
- Spanish bilingual certification highly desirable
- Positive attitude and resilience under pressure