Job Description
Join our award-winning customer service team in Kansas City, MO! We're urgently seeking motivated Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, supportive environment. Apply today and start making a difference!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Strong communication and problem-solving skills
- Proficient with Windows OS and CRM software
- Ability to multitask in fast-paced environment
- Flexible schedule availability (including weekends)
- Positive attitude and resilience under pressure