Job Description
Join our award-winning customer service team in the heart of Portland! Pacific Northwest Customer Solutions is seeking dynamic Call Center Agents to deliver exceptional experiences for our Fortune 500 clients. Enjoy a modern downtown workspace, comprehensive benefits, and career advancement opportunities in one of America's most livable cities. We're looking for passionate communicators ready to make an impact!
Responsibilities
- Handle 50-80 inbound/outbound calls daily with exceptional professionalism
- Resolve customer inquiries using Salesforce and Zendesk platforms
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team leads to improve service protocols
- Participate in ongoing product training sessions
Qualifications
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficient with Windows OS and basic software
- Ability to multitask in fast-paced setting
- High school diploma or equivalent required
- Must pass background check and drug screen