Job Description
Join our award-winning support team as a Customer Support Trainee in Toledo, OH! We're seeking motivated individuals to launch their careers in customer service with immediate start opportunities. No prior experience required – we provide comprehensive paid training and career advancement pathways. Enjoy competitive pay, flexible scheduling options, and a supportive team environment. Apply today and become part of our mission to deliver exceptional customer experiences!
Responsibilities
- Provide responsive customer support via phone, email, and chat channels
- Master our product knowledge and support systems during paid training
- Document customer interactions accurately in our CRM platform
- Collaborate with senior agents to resolve complex inquiries
- Identify and escalate customer feedback to improve services
- Meet performance metrics for response time and customer satisfaction
- Participate in continuous training and skill development sessions
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Proficient in basic computer applications (MS Office, web browsers)
- Excellent problem-solving abilities and attention to detail
- Ability to work in a fast-paced team environment
- Customer service mindset with empathy and patience
- Reliable transportation to our Toledo facility
- Must pass background check and drug screening