Job Description
Join our award-winning customer support team in Sacramento and kickstart your career in the dynamic tech industry! We're seeking passionate individuals with a commitment to excellence to join our comprehensive training program. As a Customer Support Trainee, you'll receive industry-leading mentorship and hands-on experience with cutting-edge platforms while representing a company recognized for its innovation and employee development.
Our 12-week paid training program covers everything from technical troubleshooting to advanced communication strategies. Enjoy competitive benefits including health insurance, retirement plans, and professional development stipends. Work in our modern downtown Sacramento office with flexible hybrid options available after training.
Responsibilities
- Master company products/services through immersive training modules
- Resolve customer inquiries via phone, email, and chat channels
- Document cases accurately in CRM systems and maintain quality metrics
- Collaborate with senior agents to resolve complex escalations
- Contribute to knowledge base creation and process improvements
- Participate in weekly coaching sessions and performance reviews
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or technical support experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to troubleshoot technical issues methodically
- Strong problem-solving and critical thinking abilities
- Empathetic approach to customer interactions
- Must pass background check and drug screening